Please allow up to 2-3 business days for your order to be processed. Once processing time is complete, please allow 1-7 business days for your order to arrive. Please retain all tracking information sent to your purchase email.
We kindly ask that you visit our Customer Support Center at firstname.lastname@example.org with any questions, comments, or concerns you may have. Your feedback is valuable to us and we are happily standing by ready to assist you by email!
Thank you for your continued patience and support of The Magic Potion!
The Magic Potion
Shipping Options (Domestic Orders)
We offer USPS and UPS Ground standard shipping (1-7 business day transit time). Delivery options for PO Box addresses, military locations, and expedited carrier options are also available.
Order Processing Time
Please allow up to 3 business days for us to process your order. All orders processed after 3pm EST will be considered next business day orders. (Business days include Monday through Friday and exclude holidays and weekends. Orders processed on Friday after 3pm EST will continue processing on the following business day.)
Incorrect Shipping Information
If a package is returned to The Magic Potion due to an incorrect or incomplete shipping address provided by a customer, the customer was not home for delivery or if the package exceeded the maximum amount of time to be held at a pick-up location, the customer will be responsible for the return shipping cost as well as the redelivery cost. The Magic Potion is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.
Once an order has been submitted, we offer services that allow you to modify or cancel your order if needed. You can utilize these features by creating a The Magic Potions. Any edit or cancellation must be completed before your order has been processed.
No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.
Lost or Stolen Packages
The Magic Potion is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, The Magic Potion will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
It is up to the customer to provide an accurate address when entering their shipping information. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.
Damaged or Missing Products
It is possible for items to shift in transit, as well as for wear and tear to appear on the package due to handling by the carrier. Please inspect your package as soon as it arrives at its destination. If any item is damaged upon arrival, please email email@example.com with photos of the damages and necessary information to support your claim and we will be happy to assist you.
The Magic Potion reserves 30 days to reship any reported missing or damaged items from the initial shipment date.
All damaged claims must be submitted within 14 days, along with photo evidence (highly suggested) in to ensure proper resolution.